Who are we?CyberSN dramatically decreases the frustration, time and cost associated with job searching and hiring for cyber security professionals.
Through our unique technology platform, CyberSN is able to connect highly trained cyber security staffing directors with job seekers and employers.
Founder Deidre Diamond, early stage VP of Sales for software security provider Rapid 7, has combined her 13 years of building technical recruiting agencies with her security software sales network to create CyberSN's innovative referral model that identifies and delivers cyber security professionals to employers quickly.
Position: Technical Support Manager/Lead
Industry: Security Services
Location: Boston, Massachusetts
Position Type: Permanent
Reference #: CSN-JP-00050489
Roles and Responsibilities:
50% Resolving customer support cases for enterprise customers
25% Jump starting the Boston support operations
25% Recruiting, training and leading a strong team of security support engineers
(These percentages will change as the team you are leading grows)
What you need to qualify:
• Experience working in a client-facing environment
• Experience supporting security solutions
• Knowledge of Data Center Security Solutions
• Experience with VMware and public cloud administration
• Basic understanding of Windows and Linux
• An understanding of networking protocols (TCP, IP GRE, SSL), routing and firewalls
• Excellent communications and interpersonal skills
• Hands-on networking experience
• R&D of networking issues and protocols
• Knowledge of data center security implementations